FAQ

Mats are 1.9m x 1.3m. Mats are the same size regardless of the size of your party. They should comfortably sit six people (a combination of adults and children).

If there are lots of adults in your group, you may wish to consider this when booking and spread out over multiple mats where necessary.

If your group is unable to attend and you let us know 48 hours in advance, we can move your ticket to another show, or try to resell your ticket if the performance is sold out. If we resell your ticket we will refund you, but please note there is no guarantee that this will happen, and because of the socially distanced seating, we can only try to resell the ticket for your mat if no-one from your group is coming.

If someone in your party is unwell, we ask you not to attend. Please try to let us know the day before and we can give you a credit on your theatre account to use for future events.

If you cannot attend and you pass your tickets on to a friend or family member, please let us know the name and phone number of the new attendee so we can note these with your booking. This is to ensure we have accurate information in case we are contacted by NHS Test and Trace (for more information see the question ‘Why do you need to collect my phone number? below).

If an adult in your party requires someone to accompany them, the cost of the blanket is discounted by £10. Please call the Box Office to book your blanket on 020 7226 1787 (Monday – Friday, 10am – 1pm).

Yes, both members and members plus can use their discounts to buy tickets.

If you have account credit, make sure you are logged in to your account with the email address and password you used last time you booked tickets with us, and you will be given the option to use your credit towards the end of the booking process.

Please come straight to the Studios, where we will ask for your name and postcode, or order number, before admitting you to the performance space. You do not need to print or show anything, and we are not using paper tickets for this event. We will also check your contact phone number on arrival (for more information see the question ‘Why do you need to collect my phone number? below).

If we are contacted by the NHS Track and Trace service to say that a visitor has developed symptoms, we may be required to pass on your contact details. For more information see the government guidelines on gov.uk.

Please make sure the phone number you give us is up to date and accurate. We will ask to confirm your phone number on the day.