FAQ

Little Angel Theatre has made the decision to cancel all productions from Tuesday 17 March, following government guidance on COVID-19 (Coronavirus).

At the moment we are planning to be closed until the beginning of May. We will continue to post updates on this page, as well as our social media channels.

The closure affects performances at Little Angel Theatre and Little Angel Studios including The Paper Dolls, The Wolves in the Walls and The Bed. We will be contacting all ticket holders as soon as possible.

We will be contacting everyone who has booked tickets for performances in March and April as soon as possible. As a small charity, cancellation of performances will cause serious financial strain, and we would be so grateful if you are able to donate all or part of the cost of your tickets to Little Angel Theatre to support us through this challenging time. Alternatively, you will be able to add the cost of your tickets as credit to your account, or receive a full refund.

Assuming that performances from the beginning of May will go ahead as planned, our usual policies apply and we do not offer refunds unless tickets are resold (see Booking and Tickets FAQs below). We will update ticket buyers directly if this situation changes.

In the meantime, if you have any queries, in the first instance please check our FAQs below, and if your question is not answered here, contact the Box Office, which will remain open throughout the closure. Box Office can be contacted via email boxoffice@littleangeltheatre.com or by phone on 020 7226 1787 from 10am-4pm, Monday – Friday.

We encourage everyone using the building to maintain a high standard of hygiene and follow the NHS guidelines on how to avoid catching or spreading coronavirus. We’ve installed additional signage encouraging visitors to wash hands frequently.

Our studios and rooms will be closed for hire until the beginning of May. We are keeping an eye on the latest Government information and advice and will update hirers should anything change. If you have a room booked prior to the beginning of May, you should have been contacted by us. If not, please email conall@littleangeltheatre.com.

Online booking is available for most events.
You can also book over the phone (020 7226 1787) or in person at the theatre. Check our Visiting Us page for opening hours.

Groups: Please call Box Office for school bookings and any booking of more than 10 tickets for the same performance.

Courses and classes: Some of our courses and classes are designed for children to be left with us for the duration of the session, and these need to be booked over the phone or in person. Adult courses are available online if you are booking a full-price place, and concessions can be booked by phone for short adult courses. For termly courses for both adults and children, concession places need to be booked in person with evidence of eligibility (see Courses and Classes for more detail).

Access: Wheelchair spaces need to be booked by phone or in person. Other access bookings can be made online but you may need to contact Box Office with additional information (see our Access page for more detail).

We always recommend booking in advance. Our shows can be extremely popular, and even if a performance is not sold out when you check the website, the tickets may have been taken by the time you arrive at the theatre.

All children aged one or over on the day of the performance need their own tickets.

Sometimes we programme shows specifically designed for babies, and under ones may need their own ticket for these shows. In these situations ticketing information will be clearly displayed on the website show page.

Children aged 12 or above can see a show independently. All children under 12 need to be accompanied in the auditorium throughout the performance by an adult or by a young person aged 16 or above.

We ask for at least one adult for every five children.

Yes, we welcome adult visitors who are interested in puppetry and seeing our shows. Our age guidance will indicate if a show is specifically aimed at both a child and an adult audience – but you are welcome to come along to any show.

We also offer courses and classes designed for adults.

For most performances, there is a rate for full-price adults and a lower rate for children under 16 and adult concessions. Concessions are for full-time students, people over 60, disabled people and those in receipt of unemployment benefits. Free personal assistant tickets are available for adults who require someone to accompany them, and if there is a disabled child in your party, the accompanying adult is eligible for a concession ticket (see our Access page for more detail).

Some productions may have a different pricing structure, and for some performances, e.g. Friday Fives and Relaxed Performances, tickets are all the same price.

See courses and classes for information on concession places on courses.

For full-price performances, there is a 10% discount for 10 or more tickets booked in the same transaction.

Please note there is a maximum of 10 tickets for the same performance per transaction online – call Box Office to book for a larger group.

Please call the Box Office to book for educational groups. Tickets are £6.50 per person (weekdays only).

Educational group bookings must be made by an employee of the school or organisation, and an employee must attend on the day and collect tickets. The education rate is for groups of under-18s and is not available for adult students. The education rate is not available at weekends.

Tickets are not posted.

For shows at Little Angel Theatre (Dagmar Passage), the foyer opens for ticket collection 30 minutes before the performance. Tickets may also be collected in advance (within box office hours), but we recommend that you leave them with us until the day of the performance.

For shows at Little Angel Studios (Sebbon Street), reusable passes are issued on the door, so tickets may not be collected in advance. You don’t need to go to the Theatre first.

To collect your tickets you will need your email confirmation, order number, payment card, or billing postcode.

We can’t change the name on a booking once it has been made, but someone else can collect the tickets as long as they have the email confirmation, order number, payment card or billing postcode.

If a performance or workshop is sold out and we are able to resell your tickets to someone on the waiting list, we can refund you or move your tickets to another performance. Call Box Office if you have tickets that you would like us to try reselling. Please note that there is never any guarantee that tickets can be resold, and that we cannot try to resell tickets that have already been collected.

We run waiting lists for sold out performances and events. You can join a waiting list by calling Box Office. Please note that if tickets become available for resale, we call the phone numbers on the waiting list, but if the call is not answered we do not leave messages or hold tickets.

We do not recommend that you come to the theatre hoping for tickets to be returned before the show starts.

If you have a gift voucher code, you can enter this online (please note gift voucher codes are entered at the Payment stage, and are different from promo codes for special offers, which are entered at Basket stage) or quote it over the phone. The voucher code is valid for two years, and once it is redeemed any unused amount remains on your account as credit for two years. You will not need the voucher code to spend remaining credit.

If you have credit on your account, from a gift voucher or for any other reason, you can spend it online (select ‘Use my credit’ at Payment stage) or with Box Office. Credit lasts for two years.

For shows at Little Angel Theatre (Dagmar Passage), the doors to the theatre foyer open 30 minutes before the show, and the doors to the auditorium open 20 minutes before the show.

For shows at Little Angel Studios (Sebbon Street), opening times vary, but you will receive a pre-show email with more information the day before your visit. Please note that tickets are collected at the Studios, so you do not need to go to the Theatre first.

Please note that seating at both Little Angel Theatre and Little Angel Studios is unallocated. Whilst we do our very best to ensure that those who arrive first get first choice of seating, sometimes this might be difficult (for example when school groups make up a large proportion of the audience). It is our priority to make sure that everyone has a good view of the stage, especially the children, so on occasion our ushers may ask you to move along or swap seats to ensure good sightlines. We appreciate your understanding and help in ensuring that everyone in the audience has an enjoyable experience.

If you need to reserve certain seats which are more accessible for you, for example if you are visually impaired, hard of hearing, or have mobility issues which mean you would be more comfortable in an aisle seat, please contact the Box Office. Please note that if you need to book a wheelchair space this can only be done over the phone or in person (see our Access page for more detail).

You are able to bring your pram/buggy into our foyer area, although not into the auditorium itself.